Last updated: 2 November 2026 · Applies to orders placed with MK Foreign Trade Studio (legal entity to be confirmed)
This policy is deliberately written as three specific promises rather than a general goodwill clause, because a general clause is unenforceable for both of us.
Every finding in the report is attached to its source — the registry page, the certificate lookup result, the timestamped photograph, the recorded answer. If a finding cannot be traced to evidence you can open yourself, that portion is refunded.
In practice: if a report contains four findings and one of them rests on nothing you can verify, a quarter of the fee is refunded. If the whole report is unsupported, the whole fee is.
If the report is delivered late — beyond three business days from the point your information was complete — and the delay was ours, the fee is refunded in full and you keep the report.
If the factory refuses or obstructs the visit: $299 is refunded and $100 is retained to cover travel already incurred. You also receive a written record of what was requested, what the response was, and the date — because a refusal is itself a finding, and often the one that mattered.
If we cannot reach the site for a reason within our control (scheduling failure, wrong address given by us, no auditor available): full refund, and we will offer to reschedule at no additional cost if you prefer.
If the visit happens and the report is delivered: the fee is earned. Dissatisfaction with a finding is not by itself grounds for a refund — but if any finding is unsupported by the evidence attached to it, the same evidence rule as above applies.
If the inspection cannot be carried out because the goods were not ready, the factory cancelled, or the site was inaccessible, we will reschedule once at no charge. If a second attempt also fails for reasons on the supplier's side, $149 is refunded and $50 retained for the two trips.
If the inspection is carried out and the report delivered, the fee is earned.
If the order does not proceed for any reason, no commission is due. Commission already paid on an order that is subsequently cancelled in full is refunded, less any work performed with your written agreement.
Email [email protected] with the invoice number and the specific finding or item in dispute. Tell us which part you consider unsupported or undelivered. We reply within three business days with a decision, and approved refunds are processed within seven business days to the original payment method.
We will not ask you to justify the request beyond identifying the item. If we disagree, we will say exactly why, citing the evidence in the report, and you are free to dispute that.
If you believe a refund is due, please write to us first. A chargeback filed without contact usually takes longer to resolve than a written request, and it costs both sides fees that neither recovers.
These terms form part of the Terms of Service.